Thank you for visiting and shopping at Luna Love. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be displayed at checkout.
We deliver to the following main areas in South Africa:
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Johannesburg
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Pretoria
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Bloemfontein
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Cape Town
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Durban
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Port Elizabeth
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East London
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George
All locations that fall outside the main areas listed above are classified as outlying areas and will be subject to additional charges.
Please ensure that you select the correct shipping option to avoid additional charges and delays.
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Shipment method
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Estimated delivery time
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Shipment cost
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Standard Delivery – All Main Areas
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3-4 business days
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R90
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Standard Delivery – Outlying Areas
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4-5 business days
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R165
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International
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Variable
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Contact us for a quotation
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Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email and WhatsApp message once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Luna Love (PTY) LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Luna Love (PTY) LTD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Returns Policy provides detailed information about options and procedures for returning your order.
